![]() ![]() ![]() Īccording to research into the bot, around 75% of callers realise they are talking to a computer program within two minutes however, some calls have lasted around an hour. They include references to Lenny's children, the state of the economy, and being interrupted by some ducks outside. The messages are purposefully vague and open-ended so they can be applied to as many conversations as possible. The program waits for a gap of 1.5 seconds of silence before playing the next audio clip, to simulate natural breaks in the conversation. The first four clips are played sequentially in order to grab the telemarketer's interest and begin their sales pitch to Lenny, then the remaining twelve are played sequentially on loop until the telemarketer hangs up. There is no speech recognition or artificial intelligence, and the bot's software is simple and straightforward. The bot's original creator stated on Reddit that in building the character he asked himself the question "What would be a telemarketer's worst nightmare?" He answered with this being a lonely old man who is up for a chat, proud of his family and can't focus on the telemarketer's goal. It is driven by sixteen pre-recorded audio clips, spoken in a soft and slow Australian accent in the manner of an elderly man. ![]() The bot was written in 2011, and development taken over by an Alberta-based programmer known as "Mango" two years later. Attempts to block the callers have been hindered by spoofing. In April 2018, a survey estimated the United States receives over three billion telemarketing calls that month. Telemarketers are perceived as annoying and wasting people's time, and some deliberately attempt to scam or defraud people. Lenny is a chatbot designed to scam bait telemarketers, scammers, and other unwanted incoming calls using messages. ![]()
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